Refund and Returns Policy

 Introduction

At Nayan Fruits & Vegetables Home Suppliers, we take great pride in the quality and freshness of our products. Because we deal in perishable goods (fruits and vegetables), our Return & Refund Policy differs from standard e-commerce stores selling non-perishable items.

This policy outlines your rights and our obligations regarding returns, refunds, and replacements for orders placed on www.nayanfruitsvegetables.com.

Our Details:

– Shop Name:  Nayan Fruits & Vegetables Home Suppliers
– Address: 11, Shiv Complex, Police Head Quarter Road, Abrama, Valsad – 396001.
– Email: nayanfruitsvegetables@gmail.com
– Contact Numbers: 9428209572 | 6289108667

No Returns on Change of Mind

Due to the perishable nature of fresh fruits and vegetables, we **do not accept returns** simply because you have changed your mind, ordered the wrong item, or no longer want the product. All sales are final once the order is accepted and dispatched.

Quality Issues (Damaged, Defective, or Spoiled Goods)

We understand that sometimes a product may not meet your expectations due to quality issues. We stand behind our products and want you to be satisfied.

If you receive an item that is:
– Spoiled or rotten
– Damaged (e.g., crushed during transit)
– Significantly different from what you ordered

You may be eligible for a replacement or refund.

Time Limit for Reporting Issues

You must report any quality issues within 2 hours of delivery. After 2 hours, we cannot accept claims as the condition of the produce after this time may be due to storage conditions in your home (e.g., heat, humidity) rather than the quality at the time of delivery.

How to Report an Issue

If you have a problem with your order, please follow these steps:

1. Take a Photograph: Immediately take a clear photo of the spoiled or damaged item(s) showing the issue.

2. Contact Us: Within 2 hours of delivery, contact us via:

– Phone Call:  9428209572 or 6289108667
– WhatsApp:  [Insert WhatsApp number if available, otherwise use one of the above]
– Email: nayanfruitsvegetables@gmail.com

3. Provide Details:  Please provide your Order Number, the specific item that is damaged, and attach the photograph.

Resolution Options

Once we receive your complaint and verify the issue (we may ask for additional details), we will offer one of the following resolutions at our discretion:

– Replacement:  We will dispatch a replacement item for the damaged/spoiled product on your next delivery date. Replacement is subject to stock availability.

– Refund:  If a replacement is not available, we will process a refund for the specific damaged item(s). We generally do not offer refunds for the entire order if only a portion is damaged.

– Store Credit:  We may offer you credit that can be applied to your next purchase on our website.

Refund Process

If a refund is approved:

– The amount will be credited back to the original payment method used during checkout.
– Depending on your bank or payment provider, it may take **5-10 business days** for the refund to reflect in your account.
– For Cash on Delivery (COD) orders, refunds will typically be processed via bank transfer or UPI. We will contact you to get the necessary details.

Cancellation Refunds

If you cancel your order **before it has been dispatched**, you are eligible for a full refund.
– If you paid online, the amount will be refunded to your source account within 5-10 business days.
– If you cancel after the order has been dispatched, cancellation will not be possible, and the refund policy above will apply only for quality issues upon delivery.

Non-Refundable Scenarios

We reserve the right to refuse a refund or replacement in the following cases:
– The issue is reported **more than 2 hours after delivery**.
– The product was damaged after delivery due to improper storage or handling by the customer.
– The complaint is about natural variations in size, color, or shape that do not affect the edibility of the product (e.g., a banana having spots, a slightly irregularly shaped apple).
– We are unable to verify the claim due to lack of photographic evidence.

Contact Us

If you have any questions about our Return & Refund Policy, please do not hesitate to contact us.

Nayan Fruits & Vegetables Home Suppliers

Address — 11, Shiv Complex, Police Head Quarter Road, Abrama, Valsad – 396001.
Email — nayanfruitsvegetables@gmail.com
Mobile — 9428209572 | 6289108667
Phone — 0226-297075.